Shipping & Returns

SHIPPING POLICY

Processing Time

Each piece is thoughtfully made in small batches. Orders are typically processed within 2–4 business days, though timing may vary slightly during busier periods — we’ll always keep you updated.

Shipping Rates & Delivery

We offer flat-rate shipping within the United States:
Orders under $100: $7.95
Orders $100–$174.99: $10.95
Orders $175+: complimentary shipping

Once shipped, most orders arrive within 3–7 business days.

Order Tracking

You’ll receive a confirmation email with tracking details as soon as your order ships.

Shipping Locations

We currently ship within the United States.

Lost or Delayed Packages

Once a package leaves our hands, it is in the care of the carrier. If your order is delayed or appears to be missing, please reach out — we’re happy to help however we can.

 

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RETURN POLICY

Returns

We hope you love your pieces. If something isn’t quite right, we accept returns within 14 days of delivery. Items must be unused and in their original condition.

Return Process

To initiate a return, please contact us at hello@promesadrive.com with your order details. Once approved, we’ll provide return instructions.

Refunds

Refunds are issued to your original form of payment once the return is received and inspected.

Final Sale

At this time, all sale items are final sale.